Standard Delivery
We ship via United Parcel Service (UPS) standard delivery to destinations in the continental United States and Canada. Orders destined for Hawaii, Puerto Rico, Guam, The Virgin Islands, Saipan, APOs and FPOs are shipped United States Postal Service Priority Mail. We regret that we are unable to ship to P.O. boxes.

Additional Charges for Oversize Items
Due to the size of certain items, additional shipping and handling charges are listed in parentheses next to the item’s price. The amount is added to the Standard Delivery Shipping and Handling Charges above.

Backorders
Should any merchandise be unavailable when you order, the item(s) will be placed on backorder and scheduled for delivery upon arrival from Africa. If you do not wish to receive delayed shipments, please contact our customer service department at (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time.

Returns/Exchanges

••Notice of Distinctiveness••

We are proud of the level of quality our producers and artisans uphold. However, all of our items are handmade, and unique variations from the item pictured occasionally occur. We ask that our customers keep in mind the unique nature of their purchases when evaluating a product for a return or exchange; for example, variations in color and pattern are not valid reasons for returns.

••Return Policy••

If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date. Please note, you will be responsible for return shipping charges. Please carefully package the item to avoid damage and return the merchandise to our warehouse at:

Swahili Return Services
388 E 3rd Avenue
Eugene, OR 97401

Upon receipt of the returned merchandise, a full refund of the merchandise cost will be applied to your credit card. Items damaged in return transit due to improper packaging will not be refunded. We will send you an email once we receive the returned merchandise.

Damages
If your merchandise arrives damaged, please contact our customer service department within five (5) business days at info@swahili-imports.com or by phone at (541) 684-0688. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.

Shipping Policy for Brooms

Order Processing time frame:

All custom designed orders require 2-3 weeks processing time. Express orders will be processed as quickly as possible but still require the proper processing time. These items are shipped priority mail and take 3-5 days to arrive. We do accept express orders, preparation time is still needed to complete your order.;Orders not falling within;a 1-2 week time frame;may;asses an additional charge of $10.00. PLEASE CHECK YOUR DATES AND ADJUST YOUR SHIPPING Accordingly!